Terms and Conditions
Further information and questions can be found on our FAQs page
- Distance Selling Regulations (DSRs)
YB Filters sells goods online according to the Distance Selling Regulations 2000 and we adhere to the mail order code of practice.
- Contact Information
YB Filters is operated by the Yates & Bloomfield Partnership. Our address is Unit 12A, Waterfoot Business Centre, Rossendale, Lancashire, BB4 9HU. Our email address is sales@ybfilters.co.uk. Our VAT registration number is 837 883377.
- Sales Contract
When you make an order from our website you are entering into a sales contract based on our terms and conditions. Completed payment is confirmation that your contract has started.
- Ownership of Goods
All goods belong to YB Filters until paid for in full.
- Website Pricing
All our prices displayed include VAT @ 17.5%. Postage and packing charges are calculated at check out based on your location. Website prices can be changed at any time.
- Online Payment Methods
We accept online payments via Paypal or by cheque/postal order made out to Yates and Bloomfield. We do not accept any form of money order or bank transfer. We do not accept credit cards over the phone. We retain the right to refuse any payment based on our terms and conditions.
- Item Specification and Description
Goods displayed on our website are listed using the manufacturer’s fitment information and specification. Whilst we do our best to check the accuracy of the fitting guides, we cannot be held responsible for any non fitting item based on our descriptions.
- Order Processing Time
Please allow up to 72 working hours for your order to be processed. Working hours means 9am-5pm Mon-Fri. It does not include evenings or weekends.
- Stock Status
We do not guarantee at the time of order that all the goods ordered will be in stock.
- Dispatch Time
Please allow up to 30 days for your order to be delivered. If there is a delay with your order and there is a possibility it may take longer than 30 days, we will contact you by email to discuss an alternative delivery period or a cancellation.
- Courier Delays
We cannot be held responsible for any delivery delays occurring after we have dispatched your order. We have online tracking services for our couriers and all goods sent are insured to the standard courier level.
- Consumer Cancellation Right
Consumers have a cooling-off period of seven working days (not including bank holidays or weekends) in which to cancel the sales contract, starting from when the goods are received. The exception to this right, is if the goods supplied are customized to the consumers own specification or have been specially ordered for the consumer.
- Cancellation Procedure
Consumers must tell us in writing or in another durable medium such as email, if they want to cancel but not by telephone. Cancellations will not be accepted 30 days after the goods have been delivered.
- Returning Goods
The consumer must return all goods at their own expense using a trackable service. We cannot be held responsible for any undelivered returned items. The exception is if we have supplied goods incorrectly we will arrange collection. This only applies to incorrectly dispatched goods, it does not apply to items that are unsuitable for application or ones that do not fit. We retain the right to refuse any return item based on our terms and conditions. You must include your name, address, email, order reference number and reason for return. Failure to do so will result in delays in your return process. Goods that have been damaged or modified in any way will not be accepted.
- Refunds
Refunds will be processed as soon as possible after the consumer has exercised a cancellation right, but please allow up to a maximum of 30 days. We retain the right to refuse any refund based on our terms and conditions.
- Warranty / After Sales
We do not offer any warranty or guarantee with our goods. If the goods are defective they will be exchanged. We do not accept responsibility for any defective goods caused when fitting or in the consumers care.
- Complaints Procedure
If you have a complaint about our goods or services please write to the Sales Manager, YB Filters, Unit 12A, Waterfoot Business Centre, Rossendale, Lancashire, BB4 9HU.
If you have any questions please email us on sales@ybfilters.co.uk and we will be glad to help!
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